Support
We're
here.
Email support@frameflick.app and a person will get back to you, usually within a day.
A freeze failed or looks wrong
Open the result and tap “Report this result”, or email us with roughly when it happened. Failed freezes do not use one of your free freezes.
Cancel FrameFlick Pro
Subscriptions are managed by Apple: iPhone Settings › your name › Subscriptions › FrameFlick. Cancel at least 24 hours before renewal. Deleting your FrameFlick account does not cancel the subscription.
Refunds
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
Restore a purchase
Open the Pro screen in the app and tap Restore, signed in with the Apple ID you paid with.
Free freezes
Every account gets 2 free freezes a month. They reset on the 1st of each month (UTC).
Delete a flick
Open it in My Flicks and tap the bin, or long-press it in the grid. The video and the clip it was made from are deleted.
Get a copy of your data
In the app: Settings › Profile › Export My Data.
Delete your account
In the app: Settings › Delete Account. Your account, flicks and uploaded clips are permanently deleted.
Read the privacy policy and terms. FrameFlick is made by Bitrova Labs Ltd.